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Shipping & returns


The Customer shall inspect the Goods on collection/delivery and must, within seven (7) days of collection/delivery, notify the Supplier of any alleged shortage in quantity, damage or failure to comply with the description.

Goods which have been decorated with customers logo shall not be refunded unless deemed faulty.

The Customer shall afford the Supplier an opportunity to inspect the Goods within a reasonable time following collection/delivery if the Customer believes the Goods are defective in any way.

For all claims, the Goods must be returned in the original condition and packaging and accompanied by the written acceptance of the Supplier.

If the Customer shall fail to comply with the provisions set out in clauses above, the Goods shall be conclusively presumed to be in accordance with these terms and conditions and free from any damage.

The Supplier reserves the right to repair, replace or refund faulty Goods.

The supplier reserves the right to reject decorated products if deemed in good condition.


It is understood that the Customer has agreed to the delivery lead time quoted by the Supplier when placing an order for Goods.

The Customer will accept split deliveries from the Supplier.

Delivery of the Goods shall be made to the Customer’s nominated address. The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Delivery of Goods to a third party nominated by the Customer is deemed to be delivery to the Customer for the purpose of this agreement.

Failure by the Supplier to deliver shall not entitle either party to treat the Contract as repudiated. The Supplier shall not be liable for any loss or damage whatsoever due to the failure by the Supplier to deliver the Goods.

The price for shipping will be determined by Star Promotions in accordance with weight and dimensions of final order.